Refund policy
Every Seven Regions product is handcrafted and prepared to order. Our return policy explains what is eligible, how to request a return, and what to expect next.
Returns at a glance
- Return requests must be submitted within 30 days of receiving your order.
- Change-of-mind returns must be completely unopened and unused, in their original, untampered packaging and wrapping.
- Contact us for approval before sending an item back.
- For return requests, email returns@sevenregions.com.
This is a summary. Please read the full conditions below. Damaged or incorrect items follow the separate process described in this policy.
Our 30-day return policy
You have 30 days after receiving your order to request a return for a refund.
For a change-of-mind return, your item must meet both of the following conditions:
- The item is completely unopened and unused.
- The item is in its original, untampered packaging and wrapping.
For hygiene and product-integrity reasons, opened or used products are not eligible for a change-of-mind return.
If your order arrived damaged or incorrect, please follow the reporting process below rather than sending it back.
How to request a return
- Email returns@sevenregions.com with your original order number and the reason for your return.
- If your request is approved, we will provide instructions on how and where to send your package.
- Clearly write your original order number on the outside of the return package so we can identify your return.
Returns sent without prior approval will not be accepted or processed.
Damaged or incorrect items
If your order arrives damaged or incorrect, please notify us at returns@sevenregions.com within 48 hours of delivery.
Please include:
- Your original order number.
- A brief description of the issue.
- A clear photo of the damaged or incorrect product in its original packaging.
After reviewing the issue, we will arrange a replacement or a full refund. You do not need to return the damaged or incorrect item.
This reporting process does not limit any rights you may have under applicable law.
Return shipping costs
Change-of-mind returns
You are responsible for the cost of shipping your approved return to us. Original shipping charges and return shipping costs are non-refundable for change-of-mind returns.
Incorrect or defective items
For issues caused by our error, including incorrect or defective items, we cover any shipping costs required to resolve the issue.
Contact us first so we can review the issue and provide the appropriate next steps.
Refund processing
Once we receive and inspect your authorized return, we will email you to confirm whether your refund has been approved.
If your refund is approved
We will process your refund to your original payment method within 3–5 business days of approval.
Your bank or payment provider may take an additional 5–10 business days to display the refund on your statement.
If your return is not eligible
If the returned item shows signs of being opened or used, it will not qualify for a change-of-mind refund.
We will contact you with the option to have the item shipped back to you at your expense.
Questions about your order?
Contact us with your order number and a brief description of what you need. We will help you understand the next steps.
Seven Regions Est. 2023