Frequently Asked Questions
Clear answers about your formulas, your routine, and what happens between placing an order and receiving it.
Prepared with intention.
Small production runs. A considered process. Clear expectations for your order.
What does “prepared to order” mean?
We prepare our formulas in small production runs after your order is placed, then fill, check, and pack them with care.
Prepared to order describes our production process. It does not mean that each formula is individually customized.
How long does preparation take?
Please allow approximately three business days while we prepare your order. This preparation period is separate from shipping transit time.
We’ll send your tracking details when your order is on its way.
What is the booklet tag?
Each product includes a booklet tag with its preparation date and formula information. It is a useful reference for the product you have received.
For application, storage, and opening-period guidance, follow the instructions supplied with your product.
How long should I keep my products?
Follow the shelf-life and opening-period instructions on each product’s packaging. Guidance varies by formula, so there is not one opening period for the entire collection.
The preparation date and the date you first open a product are different reference points. If you are unsure which guidance applies, email care@sevenregions.com with the product name and preparation date.
Every formula has a role.
Purposeful ingredients, replenishing moisture, and treatment steps chosen for your skin’s priorities.
What guides your approach to skincare?
We give each formula a clear purpose: cleansing, hydration, moisturizing, or a focused treatment step. Comfort and replenishing moisture remain part of the routine rather than an afterthought.
You do not need every product. Choose the formulas that fit your skin’s priorities and the routine you want to maintain.
Why do you disclose ingredient percentages?
Where shown, percentages give you more detail about selected ingredients in the formula. They help distinguish products and explain their intended focus.
A percentage is one part of the picture. The complete formula, its application directions, and its place in your routine matter too.
What is Signature Hydration?
Signature Hydration is our named approach to replenishing moisture, bringing together moisture-binding and skin-conditioning ingredients in selected formulas.
The composition varies by product. Refer to the product’s composition section and full ingredient list for the details of that formula.
Where can I find the full ingredients?
Open the Full Ingredients (INCI) section on the individual product page. Ingredient information is also supplied with your product.
If you have a question about a specific ingredient or the product you received, contact us with the product name.
Do your products contain added fragrance?
Our facial skincare contains no added fragrance or essential oils. Our body care also contains no added fragrance, though ingredients such as cupuacu butter can contribute their own natural scent.
Review the full ingredient list when choosing a formula for your individual preferences.
A routine at your own pace.
Begin with a clear purpose. Follow the directions for each formula. Leave room for what your skin needs.
How do I choose where a product fits?
Each product page includes a quick guide to its format, timing, and routine placement, followed by more detailed application directions.
On our Shop All page, filter by product type, skin goal, or routine placement to compare the formulas that fit your priorities.
Can I use Seven Regions with other brands?
You can build a routine that includes products from different brands, but we cannot confirm every combination without knowing the individual formulas and directions.
If you would like help understanding where a Seven Regions product fits, send us the names of the products in your routine. For questions involving prescribed treatments or a skin condition, consult your clinician.
How should I store my products?
Follow the storage instructions on each product’s packaging. Keep containers closed between uses and away from direct sunlight and excessive heat.
Do not introduce water into the container. If you have a question about storage, contact us with the product name.
Should I refrigerate my skincare?
Follow the guidance for the individual formula rather than refrigerating the whole collection. Where a product page lists refrigeration as optional, it is a preference for a cooling application—not a promise of greater efficacy.
Do not freeze your products.
From our workroom to you.
Preparation first. Shipping details next. Updates along the way.
Where do you ship?
We currently ship within the United States. International shipping is not available at this time.
How much does shipping cost?
We offer USPS Priority shipping for a flat $5 charge, with no minimum order required. Your shipping charge is shown at checkout.
How can I track my order?
We’ll send a shipping confirmation with tracking details when your order is on its way. Use the link in that email to follow the shipment’s delivery updates.
Your order confirmation also includes a link to your order status page.
Does preparation time include delivery?
No. The approximately three-business-day preparation period comes before shipment. Shipping transit time is additional.
Refer to your shipment’s tracking details for the latest carrier delivery estimate.
What if something is wrong with my delivery?
Email care@sevenregions.com with your order number and a brief description of the issue. For a damaged or incorrect item, include photos if available so we can review what happened.
Still have a question?
Ask us about an order, an ingredient, or a formula’s place in your routine. We’re here to help you find a clear next step.
Monday–Friday, 8 AM–5 PM Central Time
Seven Regions Est. 2023