Frequently Asked Questions

Skincare actives—especially peptides and antioxidants—are at their most effective when freshly formulated. We blend your products after you order so they arrive at peak potency, not after months of storage.

Orders placed by 5 PM CST (Monday–Friday) enter production the next business day. Every formula undergoes a 24-hour stability check before shipping. Most orders ship within 2–4 business days.

That's your product's creation date—written in ink by the person who made it. It's your proof of freshness and a personal touch we take pride in.

Use within 3 months of your creation date for peak potency. Our formulas are made fresh specifically so you're always working with something vibrant.

It's our formulation philosophy. Before adding actives, we focus on barrier health and microbiome support—the foundation your skin needs to actually absorb and use those actives effectively.

Because you deserve to know what you're putting on your skin. We disclose key active percentages so you can make informed decisions about your routine.

We use a multi-hurdle preservation system: antimicrobial ferments, chelating agents, and pH-optimized formulas. This approach provides broad-spectrum protection while remaining gentle.

All skincare is free from synthetic fragrance. Our body care line contains no added fragrance, but carries a natural, rich aroma from raw ingredients like Cupuaçu Butter.

Yes—free USPS Priority Mail on all U.S. orders over $75 (after discounts, before tax).

Currently, we ship within the United States only to ensure our "Freshness Window" isn't compromised by long international transit times.

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our lab.

Keep them in a cool, dry place away from direct sunlight. No refrigeration needed, but avoid extreme heat and humidity.

Yes. Our formulas work well within a broader routine. If layering multiple high-potency actives from other brands, we recommend alternating them AM/PM.